Revolutionizing Post-Sales Customer Support in Smart Manufacturing
Transform customer support operations by seamlessly connecting your fragmented data and automating ticket resolution. Build effective end-to-end solutions with AI agents built specifically for manufacturing support challenges.
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Manufacturers Face Mounting Post-Sales Support Challenges
High Operational Costs
Manual ticket resolution requiring big human agents team to handle support volume
Fragmented Data
Scattered information across machine manuals, error codes, and mechanical drawings
Inconsistent Information
Varying terminology making troubleshooting slow and error-prone
Limited Scalability
Causing delayed service and decreased customer satisfaction
Quality Control Issues
Leading to misdiagnosed problems and costly rework
Inefficient Resolution
High resolution times impacting customer experience and retention
Our Solution
Machine specifications grounded AI agent that resolves 70% of tickets seamlessly
Seamless Integration
- Connected error codes and machine manuals
- Integrated spare parts catalogs
- Pluggable to any ticketing system
AI Chatbot for Support
- Automated 70% of ticket resolution
- Multi-language terminology standardization
- Eliminated data mismatches
Intelligent Search
- Smart recommendations for faster resolution
- Contextual understanding of technical queries
- Prioritized relevant documentation
API Integration
- REST API integration with ticketing system
- Connected to support workflows
- Enabled ticket tracking & documentation updates
Transforming Post-Sales Support with Measurable Results
70%
Reduction in manual workload
Significant decrease in human agent requirements through AI automation
90%
Accuracy in AI resolutions
Higher precision through AI-driven knowledge graphs and continuous learning
3x
Faster response times
Dramatically improved customer satisfaction through quick issue resolution
Our Impact: Before vs. After
Metric
Before
After
Support Agents
20+ human agents required
70% of tickets automated
Accuracy
Inconsistent manual resolutions
90%+ AI-driven accuracy
Response Time
Slow & fragmented troubleshooting
Faster, AI-driven solutions
Operational Costs
High cost due to manual effort
Significant reduction in expenses
Our AI agent helps manufacturing teams enhance support, cut costs, and improve accuracy year over year.
Future Expansion & Scaling
Our AI agent continues to evolve and improve over time.
Multi-year contract ensuring continuous AI refinement and performance improvements
Scalable to any manufacturing company with complex post-sales support needs
Potential for predictive analytics & automated maintenance recommendations
"
Epsilla transformed our post-sales support operations. We went from a 20-person support team to just 6, thanks to its unmatched ability to understand mechanical drawings and automate over 70% of our after-sales tickets. It's the only solution on the market that truly understands the complexity of smart manufacturing support—and delivers with 90%+ accuracy.
JD
Head of After Sales & Service
Pharmaceutical Machinery Company
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