# Revolutionizing Post-Sales Customer Support in Smart Manufacturing

Transform customer support operations by seamlessly connecting your fragmented data and automating ticket resolution. Build effective end-to-end solutions with AI agents built specifically for manufacturing support challenges.

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## Manufacturers Face Mounting Post-Sales Support Challenges

### High Operational Costs

Manual ticket resolution requiring big human agents team to handle support volume

### Fragmented Data

Scattered information across machine manuals, error codes, and mechanical drawings

### Inconsistent Information

Varying terminology making troubleshooting slow and error-prone

### Limited Scalability

Causing delayed service and decreased customer satisfaction

### Quality Control Issues

Leading to misdiagnosed problems and costly rework

### Inefficient Resolution

High resolution times impacting customer experience and retention

## Our Solution

Machine specifications grounded AI agent that resolves 70% of tickets seamlessly

### Seamless Integration

- Connected error codes and machine manuals
- Integrated spare parts catalogs
- Pluggable to any ticketing system

### AI Chatbot for Support

- Automated 70% of ticket resolution
- Multi-language terminology standardization
- Eliminated data mismatches

### Intelligent Search

- Smart recommendations for faster resolution
- Contextual understanding of technical queries
- Prioritized relevant documentation

### API Integration

- REST API integration with ticketing system
- Connected to support workflows
- Enabled ticket tracking & documentation updates

## Transforming Post-Sales Support with Measurable Results

70%

### Reduction in manual workload

Significant decrease in human agent requirements through AI automation

90%

### Accuracy in AI resolutions

Higher precision through AI-driven knowledge graphs and continuous learning

3x

### Faster response times

Dramatically improved customer satisfaction through quick issue resolution

## Our Impact: Before vs. After

Metric

Before

After

Support Agents

20+ human agents required

70% of tickets automated

Accuracy

Inconsistent manual resolutions

90%+ AI-driven accuracy

Response Time

Slow & fragmented troubleshooting

Faster, AI-driven solutions

Operational Costs

High cost due to manual effort

Significant reduction in expenses

Our AI agent helps manufacturing teams enhance support, cut costs, and improve accuracy year over year.

## Future Expansion & Scaling

Our AI agent continues to evolve and improve over time.

- Multi-year contract ensuring continuous AI refinement and performance improvements

- Scalable to any manufacturing company with complex post-sales support needs

- Potential for predictive analytics & automated maintenance recommendations

"

> Epsilla transformed our post-sales support operations. We went from a 20-person support team to just 6, thanks to its unmatched ability to understand mechanical drawings and automate over 70% of our after-sales tickets. It's the only solution on the market that truly understands the complexity of smart manufacturing support—and delivers with 90%+ accuracy.

JD

Head of After Sales & Service

Pharmaceutical Machinery Company

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## Ready to automate your manufacturing post-sales support?

Empower your support teams with AI that integrates with your existing systems.

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